Frequently Asked Questions

Find answers to common questions about using Dondoa.

About Dondoa

Accounts and Registration

Customers

Dondoa Points and QR Codes

Reviews and Trust

Businesses and Sellers

Privacy and Security

Languages and Support

Still need help?

Contact the Dondoa support team if you cannot find the answer you need.

Frequently Asked Questions

About Dondoa

What is Dondoa?

What problem does Dondoa solve?

Who can use Dondoa?

Who owns Dondoa?

Where is Dondoa operating?

What makes Dondoa different from other marketplaces?

Accounts and Registration

Do I need an account to use Dondoa?

How do I create a Dondoa account?

Can I sign up using Google, Apple, Facebook or Microsoft?

What should I do if I forget my password?

Can I delete my Dondoa account?

Customers

Is Dondoa free for customers?

What can I find on Dondoa?

Can I purchase products directly through Dondoa?

Can I book hotels or accommodation through Dondoa?

Can I purchase or rent property through Dondoa?

How do I contact a business or seller?

Dondoa Points and QR Codes

What are Dondoa Points?

How do I earn Dondoa Points?

Is the merchant QR code a payment method?

Where can I redeem my points?

Can someone repeatedly scan a QR code without purchasing?

What is a Dondoa digital receipt?

Reviews and Trust

Who can review a business?

Does Dondoa guarantee every business or listing?

How do I report suspicious content or behaviour?

Can I block another user?

Businesses and Sellers

Why should my business join Dondoa?

Which businesses can register?

How do I register my business?

What information may be required from a business?

Does Dondoa charge businesses?

Does Dondoa charge individual sellers?

Will Dondoa take a percentage of every sale?

Do businesses need special equipment for the rewards programme?

Can a business manage several listings?

Can businesses promote their listings?

What information will businesses receive?

Privacy and Security

Does Dondoa sell customers' personal information?

How should I protect my Dondoa account?

What information should I never share?

Is Dondoa responsible for payments made directly to a seller?

Languages and Support

Which languages does Dondoa support?

How can I get help?

How can I partner with Dondoa?

Is Dondoa available on both mobile and web?

What is Dondoa's long-term vision?

Still need help?